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"Our customers receive free lifetime support!"
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Twenty-five years, for a start. We have been designing and building personal computers long before they were christened "PCs". IBM introduced their first PC in 1980. We had been building computers for five years by that time.
Over the last 25 years we have had the opportunity to examine nearly every computer ever invented, nearly all of which have had some glaring design flaws. Over the last two and a half decades many manufactures have whittled their design flaws down a bit, but now the big push, for nearly all computer manufactures, is to chop away on their cost to build. A little smaller power supply, a floppy disk drive from the lowest possible bidder, a modem that just makes the minimum specifications, all serve to lower many manufactures costs to build.
We wouldn't feel right if we used inferior components, or offered our clients anything but the very best. We spend a little more for the components that make up all of our computers, and it shows. Our computer systems run much longer and better than nearly all others.
Some computer builders stoop so low as to use used or known defective parts in their offerings. Every one of our computers are constructed from the best quality components available from the world's best vendors.
We cut no corners!
Care and attention to detail during the assembly and loading of a new computer makes a big difference. Each and every machine built in our laboratory is handcrafted and personally tested and calibrated.
A word from J.R:
Should you elect to purchase your next computer from my company, We'll build you the best computer on earth…You have my word on it! You'll get a computer that I would be proud to have on my own desk.
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More Editorial
Comment
Again, nothing at all to do with computers, but some more food for thought.
If you are of the belief that guns are nasty and should be even more restricted than they currently are, please see the following links:
Guns in America, The Facts
DIAL 911 & DIE
It's amazing
The Bill of Rights
And remember, had there been a small handgun in each of the cockpits of those four airlines on September 11, they would have saved thousands of lives.
After all, can any sensible argument be made that a pilot, who has hundreds of lives in his/her hands, can be trusted with a multi-million dollar aircraft, but not with a three hundred dollar handgun?
.....................
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What We Need to Know
In order to Help You
As a courtesy to our computer customers JRWhipple.com offers our help for any computer problems you may have. If you have one of our computer systems and it is experiencing problems, or you have any questions, please feel free to avail yourself of our expertise.
In order to help you, and better understand your problems, we must have as much information about your computer and its problems as you can offer. Please read this entire page before you email or call us.
Especially This Paragraph
Include the Following:
Or at least as much as you can!
(The more we know, the better we can help you.)
Make, Model, and age in years.
Type of CPU. (See note #1)
If your computer has an AMD CPU, please read this, then return here.
Speed of computer. (400MHz. 1.2Gig, etc.)
Amount of RAM memory. (See note #1)
Hard disk size, and free space. (See note #2)
Windows type and version. (See note #1)
Is this version of Windows the original version your computer came with?
Or has it been upgraded from an earlier version?
If upgraded: Was it a simple upgrade or a "clean" install?
Internet connection. (Dialup, DSL, Cable Modem, etc.)
Version of Internet browser. (See note #1)
Number of running programs. (See note #3)
Type and version of Anti-Virus software in your computer.
As much about your particular problem as you can.
What it does, or doesn't do.
When it first started to act up.
What program(s), if any, causes the problem.
What actions, by you, causes the problem.
Has anyone tried to fix it? If so, what did they do?
Any other pertinent information.
The subject line of your email must start with the word SUPPORT, then your problem:
SUPPORT.. hangs
or
SUPPORT.. Internet problem
or
SUPPORT.. other problem
When emailing us please insure that your imbedded "return address" is correct. (You might want to put your email address in the body of your message if you are not sure.) We have had messages from people whose imbedded email return address was invalid. This causes our response to Bounce, and therefore they never receive a response from us.
IMPORTANT: When we respond to your request, and you then find it necessary to respond back to us, or just want to say thanks, PLEASE put your response at the top of the email and leave ALL the previous text at the bottom.
We receive many requests for help each day. If you respond to
something we send, and do not include the previous messages,
we may not know to what you are referring, and your email may
go unanswered.
PRINT THIS PAGE
So you can more easily follow these instructions
Then Click Here and tell us about your computer and it's problems.
NOTE #1
RIGHT-Click the "My Computer" icon, and select "Properties".
1.
Windows type.
2.
Windows version.
Is this version of Windows the original version your computer came with?
Or has it been upgraded from an earlier version?
If upgraded: Was it a simple upgrade or a "clean" install?
A "simple upgrade" is when you put an upgrade CD in your running computer and allow it to automatically upgrade the computer.
A "clean install" is when you completely clean and reformat the hard drive, then install the new Windows version into a totally empty computer.
3.
Internet browser version.
4.
CPU type.
If your computer has an AMD CPU, please read this.
5.
Amount of RAM memory.
NOTE #2
Double-Click the "My Computer" icon.
RIGHT-Click on the hard drive icon, and select "Properties".
1.
Hard disk size.
2.
Free space.
NOTE #3
Running Programs
Simultaneously press the Ctrl, Alt, and Del keys. (ONCE ONLY!)
Count the number of running programs.
(In the above case there are eight running programs.)
If necessary, use the scroll-bar to see all.
Click the "Cancel" button when done.
NOTE: We don't need to know the names of all the running programs, just the total number.
We Build the Best Computers on Earth!
PRINT THIS PAGE
So you can more easily follow these instructions
Then Click Here and tell us about your computer and it's problems.
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Virus Warning
A new, and destructive, virus is making the rounds. Click the bug to learn how you can check for, remove, and keep your computer free from this nasty little critter.
No mass-produced computers. We hand-craft each of our computer systems.
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Office-Mate
The Best Entry-Level
Office Workstation. |
•
Office-Pro
The Bosses Workstation.
A top-end station for
your power-users. |
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Office-Server
The worlds most reliable
office network server.
When you can't have any
Down-Time, This Server
Is For You! |
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Voyager
A great computer for your
parents or grandparents. |
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Fireside
The perfect family
computer system. |
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Reliant
The worlds most reliable
computer system. |
•
Econo-Tower
The best budget
replacement computer. |
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Power-Tower
A superb replacement
computer.
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Ultra-Tower
When you need
the absolute best.
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Power-Miser
A computer system
for those who make
their own electricity.
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Super Computer
The all-encompassing
computer system.
Large 18.1-inch
flat-panel display.
Two printers.
Three hard drives,
and much much more.
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Demo Station
Demonstrate your
products, or have an
instant field office.
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Hoaxes!
Many virus warnings are pure BUNK! They may tell you to remove a specific file or program from your computer, to make it safe. Don't do this till you've checked some or all of the following links:
.................................
Hoax Busters
Symantec Hoaxes
Urban Legends
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To learn all about computer viruses, or check you computer for viruses,
click the above icon.
If you are considering an upgrade to this new OS, click the above link. It may save you much Time, Money, and Grief!
Editorial
Comment
Nothing at all to do with computers, but some food for thought.
(Or is that drink for thought :-)
Want to get out from under the thumb of the Arab oil producers?
Want a cleaner environment? Want cheaper and renewable motor fuel?
..................................
Click the above icon to see how we can have our cake and eat it too!
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Homeland Security
Help yourself and your country in these troubling times.
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Twenty-five years writing software and working with computers has given me the opportunity to design and construct many computer programs, and later, webpages. I have seen what works and what doesn't.
I have decades of experience designing and building everything from industrial controls to small and large webpages. If it has anything to do with electronics or computers, I have done it.
Should you elect to use my services for any of your needs, I will give you much more than your money's worth. That's my promise!
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Copyright © 2000 - 2002, J.R. Whipple & Associates
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